Refund Policy

Crown Axis Media LLC provides a range of professional digital media, brand development, and business support services. Our services require significant investment in time, expertise, creative resources, and technology. As such, our refund policy is structured to be fair, transparent, and aligned with the nature of the services rendered.

By purchasing any service from Crown Axis Media LLC, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy. This policy forms a binding part of our overall Terms & Conditions.

All refund requests must be submitted in writing via email to info@CROWNAXISMEDIALLC.com or by fax to +1 656-259-4112. Verbal requests will not be considered valid or enforceable under any circumstances.

A refund request may be considered valid and eligible for review under the following circumstances. Eligibility does not guarantee a refund; each case is subject to our internal review process and verification.

• The service purchased was not delivered within the agreed timeframe, and no prior communication or revised timeline was provided by Crown Axis Media LLC.
• A duplicate charge or billing error occurred due to a technical fault on our payment processing system, confirmed by our finance team.
• The service delivered was materially different from what was agreed upon in writing at the time of purchase, and the client notified us within 7 calendar days of delivery.
• Crown Axis Media LLC was unable to commence or fulfill the service due to internal operational reasons that were beyond the client's control or responsibility.
• A written cancellation request was submitted before any work was initiated on the project, as confirmed by our project management team.
• A demonstrably defective deliverable was provided, and the client submitted a formal complaint with supporting documentation within the eligible complaint window.

All eligible refund requests must be submitted within 14 calendar days from the original transaction date or service delivery date, whichever is earlier. Requests submitted beyond this window will not be reviewed.

The following situations and service categories are explicitly non-refundable. Crown Axis Media LLC will not process or approve refund requests falling under the circumstances listed below.

• Services where work has already been initiated, partially or fully completed, or delivered to the client in any form.
• Custom creative work, strategy sessions, consultation calls, or bespoke deliverables that were completed per the agreed project scope.
• Subscription-based services or monthly retainers once the billing cycle has commenced and services have been activated.
• Refund requests submitted after 14 calendar days from the original transaction or service delivery date.
• Cases where the client changed their business direction, priorities, or strategy after services were purchased and initiated.
• Dissatisfaction arising from subjective preferences in creative direction, design aesthetics, or writing style, where the deliverable met the agreed specifications.
• Third-party costs, software licenses, tool subscriptions, or platform fees incurred on behalf of the client during service delivery.
• Services disrupted or delayed due to the client's failure to provide required materials, approvals, feedback, or access on time.
• Promotional, discounted, or bundled package purchases unless a specific refund clause was explicitly stated in the purchase agreement.

Crown Axis Media LLC is committed to handling all refund requests with professionalism, fairness, and due diligence. The following step-by-step process outlines how refund requests are evaluated from submission to resolution.

Once a refund has been approved by Crown Axis Media LLC, the processing timeline depends on your payment method and financial institution. Please review the estimated timeframes below. These are standard industry timelines and may vary based on your bank or card provider.

Crown Axis Media LLC is not responsible for delays caused by financial institutions, payment gateway processing queues, or banking holidays. If you have not received your refund within the stated timeframe, please contact your bank first, then reach out to us at info@CROWNAXISMEDIALLC.com with your case reference number.

Crown Axis Media LLC strongly encourages all clients to contact us directly and utilize our formal refund review process before initiating any chargeback or payment dispute with their bank or card provider. We are committed to resolving all concerns professionally and promptly through direct communication.

Filing a chargeback without first contacting us and allowing a reasonable resolution period is considered a breach of good faith and may violate our Terms & Conditions. Please be aware of the following in relation to chargebacks:

• All active services associated with the disputed account will be immediately suspended upon notification of a chargeback filing.
• Crown Axis Media LLC reserves the right to contest any chargeback deemed frivolous, fraudulent, or filed without prior written communication.
• We will submit comprehensive documentation to the relevant payment gateway and card network, including contracts, communications, delivery records, and service logs.
• Clients found to have initiated unjustified chargebacks may be blacklisted from future services and may face recovery proceedings for associated costs incurred.
• In cases of confirmed fraudulent chargeback attempts, we reserve the right to pursue legal remedies as permitted by applicable law.

To submit a refund request, report a billing concern, or escalate a complaint regarding a service delivered by Crown Axis Media LLC, please reach out through any of the following official communication channels. All refund-related communications must be submitted in writing to be considered valid and actionable.