At Crown Axis Media LLC, we are committed to transparent, fair, and professional business practices. This Cancellation Policy outlines the terms under which services may be cancelled, the applicable conditions, associated fees, and the proper process for submitting a cancellation request. Please read this document carefully before engaging our services.
Crown Axis Media LLC understands that business needs evolve and circumstances change. We recognize that clients may, at times, need to discontinue or pause a service engagement. Our cancellation policy is designed to ensure a fair, structured, and professional process that protects both the client and our company.
All cancellation requests must be submitted formally and in writing. Verbal cancellations, informal messages over social media, or unverified phone requests will not be considered valid cancellation notices. The cancellation becomes effective only after it has been formally acknowledged in writing by an authorized representative of Crown Axis Media LLC.
Important Notice: Submitting a cancellation request does not automatically pause, stop, or suspend any active services, billing cycles, or ongoing work. Services will continue to be delivered and billed until the cancellation request has been formally reviewed, approved, and a written confirmation has been issued by Crown Axis Media LLC.
Clients are encouraged to review their active agreements, subscription timelines, and any ongoing deliverables before submitting a cancellation request to fully understand the potential impact on their business operations and any financial obligations that may remain outstanding.
Not all service cancellation requests are automatically eligible. The following conditions outline situations in which a cancellation request may be considered and approved by Crown Axis Media LLC:
Each cancellation request is individually reviewed by our client services team. Eligibility is not guaranteed solely by meeting one of the above conditions — all relevant factors, including project status, outstanding obligations, and the nature of services rendered, will be considered in the determination process.
Certain service engagements, project phases, and commitments are not eligible for cancellation once initiated. The following situations will not qualify for cancellation, and all associated fees will remain due and payable:
Please Note: Cancellation requests submitted for non-eligible services will not be approved. Clients who dispute charges for non-cancellable services through their financial institution will be subject to our chargeback dispute response, which may include submission of service delivery evidence and documentation to the card network or bank.
Depending on the timing and nature of the cancellation, certain fees may apply. Crown Axis Media LLC invests significant time, resources, planning, and third-party costs in preparing and delivering services. Cancellation fees are structured to fairly compensate for work completed and resources committed up to the date of the approved cancellation.
| Cancellation Timing | Applicable Fee | Notes |
|---|---|---|
| Within 48 hours of purchase Select services only |
No Fee | Full refund may apply where eligible. Subject to review. |
| 3–7 days after purchase Before work begins |
15% – 25% | Administrative and planning costs incurred during onboarding. |
| After work has commenced Partial completion |
25% – 50% | Proportional to the percentage of work completed at time of request. |
| Project 50%+ complete Advanced stage |
50% – 75% | Substantial resources and deliverables already invested or produced. |
| Annual plan — mid-term Early termination |
Remaining months billed | Clients forfeit the annual discount and are billed at standard monthly rates. |
| Post-delivery or post-launch Service completed |
Full fee applies | Services fully rendered. No cancellation or refund is available. |
Fee Discretion: All cancellation fees are assessed on a case-by-case basis. Crown Axis Media LLC reserves the right to adjust, waive, or modify cancellation fees at its sole discretion based on the circumstances, relationship history, and nature of the engagement. Final fee determination will be communicated in writing.
To ensure your cancellation request is properly received, reviewed, and processed in a timely manner, please follow the formal process outlined below. Requests submitted through unofficial channels will not be acknowledged or actioned.
Send a formal written cancellation request via email to info@CROWNAXISMEDIALLC.com or by fax to +1 656-259-4112.
Include your full name, company name, registered email, service type, invoice or account reference number, and the reason for cancellation.
Our client services team will acknowledge receipt of your request within 1–2 business days and begin the formal review process.
Your request will be reviewed against your active agreement, service status, and the terms of this policy. This typically takes 3–5 business days.
You will receive a formal written determination outlining the approval or denial of your cancellation request, along with any applicable fees or refund details.
Upon agreement of final terms, the cancellation is officially processed and a confirmation document is issued. Services cease from the agreed termination date.
Response Commitment: Crown Axis Media LLC is committed to responding to all formal cancellation requests within 1–2 business days of receipt. We strive to handle all cancellation requests with professionalism, transparency, and respect for our clients' time and business needs.
If you wish to initiate a cancellation request, have questions about your current service agreement, or need clarification on any aspect of this Cancellation Policy, please contact us through the following official channels. All cancellation-related communications should be directed exclusively through these verified contact methods.
For written cancellation requests and all formal correspondence:
info@CROWNAXISMEDIALLC.com
For urgent matters or official fax communications:
+1 656-259-4112
Submit your request directly through our contact page:
Visit Contact Page →
Formal Fax Communication Notice: Any cancellation requests, complaints, notices, or official communications sent by fax to +1 656-259-4112 will be treated as formal written communication and will be reviewed and responded to accordingly. Fax communications carry the same legal standing as written correspondence and will be processed with the same diligence and professionalism as email-based requests. Crown Axis Media LLC will maintain a record of all fax communications received as part of our formal documentation process.
Our client services team is dedicated to ensuring every cancellation request is handled with care, fairness, and full transparency. We encourage clients to reach out directly rather than initiating chargebacks or disputes, as direct communication typically leads to faster and more favorable resolutions for all parties involved.